Product description
AC power cord set for Microsoft Surface Pro and Pro 2, and for certain Surface Pro 3 sold on or before 15 July 2015.
Cordsets supplied with other Surface devices are not affected by this recall.
Cordsets supplied with other Surface devices are not affected by this recall.
Identifying features description
There are no identifying serial or bar code numbers on the AC power cords.
Why the product is recalled
The AC supply flexible cord of the cordset can fail at the entry to the appliance connector where it plugs into the power supply unit for the device, or at the entry to the power socket.
What the hazards are to consumers
Risk of electric shock and fire.
What consumers should do
* Stop using your AC power cordset immediately if you have a Surface Pro, Pro 2, or pre July 15, 2015, Pro 3. Switch off the power at the socket outlet and disconnect it.
* Discard the AC power cordset so it cannot be reused.
* To request a replacement AC power cordset or further information on this recall, contact Microsoft Corporation at the Microsoft Surface Pro AC Power Cord Replacement Program website at www.surface.com/powercord or call 1300 956 757.
* Discard the AC power cordset so it cannot be reused.
* To request a replacement AC power cordset or further information on this recall, contact Microsoft Corporation at the Microsoft Surface Pro AC Power Cord Replacement Program website at www.surface.com/powercord or call 1300 956 757.